Receiving a parcel
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Have you received a ‘sorry we missed you’ calling card, email or SMS?
Simply reschedule delivery on a day that suits you, or request collection from your local APC depot using the APC Called tool.
Goods may be returned to the sender after 3 days if no response has been received to the ‘Sorry we missed you’ calling card that was posted or the ‘Sorry we missed you’ email sent.
Please note you cannot collect your item(s) on the same day as the delivery was attempted. For next day collections please book before 7 PM.
Frequently Asked Questions
APC Overnight: Frequently Asked Questions for Receiving Parcels
I’ve received a card telling me I’ve missed a delivery, what do I do now?
Follow the instructions on the ‘sorry we missed you’ card/email notification and use the APC Choice Tool or click here to contact your local depot to re-arrange delivery or to collect your parcel. Please get in touch as soon as possible; parcels may be returned to the sender in three working days if you do not contact us.
Can I collect my parcel myself?
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How can I track my parcel?
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Where can I find your terms and conditions?
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Where can I find your privacy policy?
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I have received a text/ email that I think is phishing, what should I do?
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Will I get an eta message?
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Do your drivers attempt delivery to my neighbours?
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Jim Biggins
Director, The Big Company